---
title: "Sales and Refunds"
description: "Nerd Notes Sales & Refund Policy Last Updated: May 30, 2026 This policy outlines the terms for refunds, cancellations, and expiration related to purchases made on nerd-notes.com. It applies to all digital goods and services, including but not limited to: Self-paced online courses AI tools such as Prof Phy and automated grading Access to UBQ […]"
url: "https://nerd-notes.com/sales/"
date_modified: "2026-07-25T03:25:06+00:00"
---

# Sales and Refunds

## Nerd Notes Sales & Refund Policy

**Last Updated: May 30, 2026** This policy outlines the terms for refunds, cancellations, and expiration related to purchases made on [nerd-notes.com](https://nerd-notes.com). It applies to all digital goods and services, including but not limited to:

- Self-paced online courses
- AI tools such as Prof Phy and automated grading
- Access to UBQ answer explanations
- 1-to-1 tutoring sessions and learning packages
- Tutoring membership subscriptions

For questions about how your data is handled, please refer to our [Privacy Policy](https://nerd-notes.com/privacy). For pricing, refer to the respective product or subscription pages.


## 1. One-Time Purchases

### Courses

We offer a **14-day, no-questions-asked refund** on all individual course purchases.

> **Note:** All refunds for courses are subject to a **5% non-refundable processing fee**. This covers credit card and platform fees (e.g., Stripe) that are not returned to us by our payment processors.

Example: If you paid $100 for a course, your refund would be $95. No refunds will be granted **after 14 days**, regardless of course completion status. If you are unsure about a course, we encourage you to preview materials or reach out before purchasing.


## 2. Subscriptions

### Auto-Renewal

Subscriptions automatically renew at the then-current price and billing frequency until you cancel. You may cancel at any time through your account dashboard or by emailing us at **support@nerd-notes.com**. Cancellation stops future charges and takes effect at the end of your current billing period; your access continues until then. You will not be charged again once cancelled, and you will not be refunded for the current period.

### Phy AI & Grading Tools

Subscriptions to Prof Phy and AI-powered grading or UBQ access are **non-refundable once a payment has been processed**. Because these services provide instant access to digital tools and explanations, no retroactive refunds are available. You may cancel your subscription at any time. Cancellation will apply to the **next billing cycle**. Your current access will continue until the end of the current period.

### Tutoring Memberships (Subscription Plans)

Recurring tutoring subscriptions provide discounted hourly rates. Like all other subscriptions, they are **non-refundable once billed**, even if no hours are used during that month.

- Unused hours **DO roll over**.
- You may cancel at any time to avoid future billing.
- All unused tutoring hours **expire at the end of the academic year (June 30)** and will not be refunded or credited past this date.


## 3. One-to-One Tutoring Packages

### Refunds for Hour-Based Tutoring Packs

If you purchase a tutoring package (e.g., 10 or 20-hour bundles), you may request a **partial refund** under the following conditions:

- At least **80% of the hours remain unused**.
- Refunds are **pro-rated** based on your original hourly rate.

Example: If you purchased 20 hours, used only 3, and request a refund within a reasonable time frame, you would be eligible for a refund on the remaining 17 hours.

> **Important:** Completed tutoring sessions are **non-refundable**. Unused tutoring hours **expire on June 30** of each academic year and will not carry over or be refunded after this date.


## 4. Non-Refundable Items

The following items are **not eligible for refunds under any circumstances**:

- Gift cards or promotional credits
- Downloaded files or digital study packs
- Subscription fees once processed
- AI tools or UBQ access (once billing has occurred)
- Completed 1-to-1 tutoring sessions
- Unused subscription tutoring hours after the school year ends
- Course access requests after the 14-day refund period


## 5. Refund Processing & Timelines

- Approved refunds are processed within **48 hours** of confirmation.
- Funds are returned to your original payment method.
- Banks and credit card companies may take an additional **3–5 business days** to reflect the refund.

If more than **7 business days** have passed since your refund was approved and you have not received the funds, please contact us at: **support@nerd-notes.com**


## 6. Final Notes

Nerd Notes reserves the right to review refund requests on a case-by-case basis. While we strive to be flexible and student-friendly, we also enforce these guidelines to ensure fairness and sustainability across all our services. If you have any concerns, please don’t hesitate to reach out. We’re here to help.