Sales and Refunds

Nerd Notes Sales & Refund Policy

Last Updated: August 7, 2025

This policy outlines the terms for refunds, cancellations, and expiration related to purchases made on nerd-notes.com. It applies to all digital goods and services, including but not limited to:

• Self-paced online courses
• AI tools such as Prof Phy and automated grading
• Access to UBQ answer explanations
• 1-to-1 tutoring sessions and learning packages
• Tutoring membership subscriptions

For questions about how your data is handled, please refer to our Privacy Policy. For pricing, refer to the respective product or subscription pages.

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I. One-Time Purchases

Courses

We offer a 14-day, no-questions-asked refund on all individual course purchases.

Note: All refunds for courses are subject to a 5% non-refundable processing fee. This covers credit card and platform fees (e.g., Stripe) that are not returned to us by our payment processors.

Example: If you paid $100 for a course, your refund would be $95.

No refunds will be granted after 14 days, regardless of course completion status. If you are unsure about a course, we encourage you to preview materials or reach out before purchasing.

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II. Subscriptions

Phy AI & Grading Tools

Subscriptions to Prof Phy and AI-powered grading or UBQ access are non-refundable once a payment has been processed. Because these services provide instant access to digital tools and explanations, no retroactive refunds are available.

You may cancel your subscription at any time. Cancellation will apply to the next billing cycle. Your current access will continue until the end of the current period.

Tutoring Memberships (Subscription Plans)

Recurring tutoring subscriptions provide discounted hourly rates. Like all other subscriptions, they are non-refundable once billed, even if no hours are used during that month.

• Unused hours DO roll over.
• You may cancel at any time to avoid future billing.
• All unused tutoring hours expire at the end of the academic year (June 30) and will not be refunded or credited past this date.

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III. One-to-One Tutoring Packages

Refunds for Hour-Based Tutoring Packs

If you purchase a tutoring package (e.g., 10 or 20-hour bundles), you may request a partial refund under the following conditions:

• At least 80% of the hours remain unused.
• Refunds are pro-rated based on your original hourly rate.

Example: If you purchased 20 hours, used only 3, and request a refund within a reasonable time frame, you would be eligible for a refund on the remaining 17 hours.

Important: Completed tutoring sessions are non-refundable. Unused tutoring hours expire on June 30 of each academic year and will not carry over or be refunded after this date.

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IV. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Gift cards or promotional credits
• Downloaded files or digital study packs
• Subscription fees once processed
• AI tools or UBQ access (once billing has occurred)
• Completed 1-to-1 tutoring sessions
• Unused subscription tutoring hours after the school year ends
• Course access requests after the 14-day refund period

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V. Refund Processing & Timelines

• Approved refunds are processed within 48 hours of confirmation.
• Funds are returned to your original payment method.
• Banks and credit card companies may take an additional 3–5 business days to reflect the refund.

If more than 7 business days have passed since your refund was approved and you have not received the funds, please contact us at:

📧 nerdnotes.business@gmail.com

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VI. Final Notes

Nerd Notes reserves the right to review refund requests on a case-by-case basis. While we strive to be flexible and student-friendly, we also enforce these guidelines to ensure fairness and sustainability across all our services.

If you have any concerns, please don’t hesitate to reach out. We’re here to help.