Sales and Refunds

Nerd Notes Sales & Refund Policy

Last Updated: September 8, 2026 This policy outlines the terms for refunds, cancellations, and expiration related to purchases made on nerd-notes.com. It applies to all digital goods and services, including but not limited to:

• Self-paced online courses
• AI tools such as Prof Phy and automated grading
• Access to UBQ answer explanations
• Tutoring hours, bought as single hours or through a membership

For questions about how your data is handled, please refer to our Privacy Policy. For pricing, refer to the respective product or subscription pages.

1. One-Time Purchases

Courses

We offer a 14-day, no-questions-asked refund on all individual course purchases.

Note: All refunds for courses are subject to a 5% non-refundable processing fee. This covers credit card and platform fees (e.g., Stripe) that are not returned to us by our payment processors.

Example: If you paid $100 for a course, your refund would be $95. No refunds will be granted after 14 days, regardless of course completion status. If you are unsure about a course, we encourage you to preview materials or reach out before purchasing.

2. Subscriptions

Auto-Renewal

Subscriptions automatically renew at the then-current price and billing frequency until you cancel. You may cancel at any time through your account dashboard or by emailing us at support@nerd-notes.com. Cancellation stops future charges and takes effect at the end of your current billing period; your access continues until then. You will not be charged again once cancelled, and you will not be refunded for the current period.

Phy AI & Grading Tools

Subscriptions to Prof Phy and AI-powered grading or UBQ access are non-refundable once a payment has been processed. Because these services provide instant access to digital tools and explanations, no retroactive refunds are available. You may cancel your subscription at any time. Cancellation will apply to the next billing cycle. Your current access will continue until the end of the current period.

Tutoring Memberships (Subscription Plans)

A tutoring membership adds a set number of hours to your account each billing cycle at a discounted hourly price. Billing follows the auto-renewal rules above and is non-refundable once billed, even if no hours are used that month. How the hours themselves work, including the 60-day booking window, cancelling lessons, cancelling the membership and refunds, is covered in Section 3, Tutoring Hours.

3. Tutoring Hours

All one-to-one tutoring on Nerd Notes runs on hours. There are two ways to buy them:

• Single hours: a one-time purchase for a specific tutor at that tutor's hourly price. Available for every tutor.
• Memberships: a monthly subscription that adds a set number of hours each billing cycle at a discounted hourly price. Offered by select tutors.

The rules below apply to hours bought either way.

Where hours can be used

• Hours are tied to the tutor you bought them for and can only be used for lessons with that tutor.
• The hourly price and the booking window are shown before you pay.

Booking window (60 days)

• Every hour must be booked within 60 days of the day it was added to your account: the purchase date for single hours, the billing date for membership hours. You can book the lesson for any available time.
• Membership hours roll over from month to month within that window: each month's hours stay usable for 60 days from the day they are added.
• Hours not booked within 60 days expire.

Cancelling a lesson

• Cancel at least 8 hours before the start time and the hours return to your balance with the same expiration as before.
• Cancel with less than 8 hours notice and the hours are forfeited.
• If the hours came from a purchase that has already expired, you get 24 hours from the cancellation to rebook them. After that they expire.

Cancelling a membership

• You may cancel at any time from your account or by emailing support@nerd-notes.com. Cancellation stops future charges and no further hours are added.
• Hours already in your account stay usable until their original expiration date.

Refunds

• Expired hours are not refunded, whether they came from a single purchase or a membership.
• Completed lessons are non-refundable.
• Hours that have not expired are not normally refunded. If there is a good reason, for example your tutor has had no bookable availability, email support@nerd-notes.com and we will consider refunding the unused hours.
• If your tutor cancels or misses a lesson, the hours are returned to you with a fresh 60-day booking window.

4. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Gift cards or promotional credits
• Downloaded files or digital study packs
• Subscription fees once processed
• AI tools or UBQ access (once billing has occurred)
• Completed 1-to-1 tutoring sessions
• Tutoring hours not booked within their 60-day booking window
• Course access requests after the 14-day refund period

5. Refund Processing & Timelines

• Approved refunds are processed within 48 hours of confirmation.
• Funds are returned to your original payment method.
• Banks and credit card companies may take an additional 3–5 business days to reflect the refund.

If more than 7 business days have passed since your refund was approved and you have not received the funds, please contact us at: support@nerd-notes.com

6. Final Notes

Nerd Notes reserves the right to review refund requests on a case-by-case basis. While we strive to be flexible and student-friendly, we also enforce these guidelines to ensure fairness and sustainability across all our services. If you have any concerns, please don’t hesitate to reach out. We’re here to help.