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You can cancel anytime through your billing portal. You can find this on your settings page under the billing section.

No. All subscriptions (Pro, Pro Plus and tutoring subscriptions) are non-refundable, for any reason. Courses are different: they come with a 30-day money-back guarantee. Details are in our Sales & Refunds policy.

If you have an active Pro subscription but do not see a Pro badge on the chat page, you are most likely logged into the wrong account. Please sign out and sign back in using the Google, Facebook, or X account you purchased the subscription with.

You can request to close your entire nerd-notes.com account via the settings page, under the Account section. Please note, if you have had a recently active purchase, it may take up to 90 days to fully close the account.

Memberships give you discounted pricing per lesson. With a membership, hours automatically replenish every month.

Regular tutoring hours are non-discounted and are on a pay-as-you-go basis. Tutoring lessons, expectations, and scheduling remain the same.

Tutoring subscriptions are non-refundable. Single tutoring hours are refunded only by exception, case by case, as set out in our Sales & Refunds policy.

Unused hours roll over month to month, but purchased hours must be booked within 60 days, after which they expire.

Yes. Once you have tutoring credit hours added to your account, you can use those credits to book any available time. There is no limit to how many hours you can book per month or day.

For example, if you have 7 credit hours, you can book 2 back-to-back sessions on Friday, and another 2 sessions for Saturday.

If a student is absent for the lesson, the credit hour cannot be refunded.

However, if the lesson is canceled at least 8 hours prior to the start of the lesson, the credit hour will automatically be returned to your balance.

Yes. Nerd Notes offers licenses to all schools in the US.

To get a school license, you can contact us using the form above or send us an email directly at nerdnotes.business@gmail.com.

A school license is fully customizable, allowing teachers and schools to directly choose which products fit the needs of the classroom best.

We currently have over a dozen different products available to schools. Several are ready to use right now, including Quiz Labs, UBQ, FRQ Atlas, and Physics Courses — and we have even more educator tools we can unlock for you.